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Last updated 2026
pawfectheaven.com operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). pawfectheaven.com is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card details, transaction details, and payment confirmations.
Account information including usernames, passwords, preferences, and settings.
Transaction information including items viewed, added to cart, purchased, returned, exchanged, or cancelled.
Communications with us, including customer support inquiries.
Device information including IP address, browser type, and device identifiers.
Usage information regarding how and when you interact with the Services.
We may collect personal information from the following sources:
Directly from you when you create an account, make a purchase, or contact us.
Automatically through the Services via cookies and similar technologies.
From service providers who assist in operating the Services.
From partners or other third parties.
We may use personal information to:
Provide, tailor, and improve the Services, including processing orders, payments, returns, and account management.
Marketing and advertising, including promotional emails and personalized ads.
Security and fraud prevention, including account authentication and protection.
Communicating with you, including customer support and order updates.
Legal compliance, including responding to lawful requests and enforcing policies.
We may disclose your personal information:
With Shopify, vendors, and service providers who perform services on our behalf.
With business and marketing partners for advertising purposes.
When you direct or consent to disclosure.
With affiliates or within our corporate group.
In connection with business transactions or legal obligations.
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information may be transferred internationally. To learn more, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
We are not responsible for the privacy practices of third-party websites linked through the Services. Please review their policies independently.
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.
We implement reasonable safeguards, but no method of transmission is completely secure. We retain personal information only as long as necessary to fulfill legal and operational purposes.
Depending on your location, you may have rights to access, delete, correct, or transfer your personal information, or to opt out of certain uses. You may also manage communication preferences or withdraw consent where applicable.
If you have concerns about how we handle personal information, please contact us. You may also lodge a complaint with your local data protection authority if applicable.
Personal information may be transferred outside your country. Where required, we rely on approved legal safeguards for such transfers.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: Support@pawfectheaven.com
For the purposes of applicable data protection laws, Support@pawfectheaven.comis the data controller of your personal information.
