Return and Refund Policy
Our 30-Day Money-Back Guarantee
We stand behind PawFectHeaven completely. If you're not happy with it for any reason, email Support@pawfectheaven.com within 30 days of delivery and we'll refund you in full, even if the bottle is half empty. You don't need to send anything back.
The guarantee is our way of letting you try PawFectHeaven without risk. It applies to your first order with us, once per customer and household, and covers orders placed directly on pawfectheaven.com. Products bought from resellers or marketplaces, and wholesale or business purchases, are not covered. The 30 days run from the delivery date shown by the carrier's tracking.
How to request a refund
Email Support@pawfectheaven.com from the email address you used to place your order, and include your order number and a short note telling us what didn't work for you. It helps us improve. We may ask for a photo of the bottle. Most requests are answered within 24 hours.
Each order can be refunded once. After a refund has been issued, the order is closed and no further claims can be made on it. We refund the amount you paid for the product. Package Protection, customs duties, import taxes and any free gifts included with your order are not refundable.
Subscribe & Save
Your first Subscribe & Save order is covered by the 30-day guarantee in the same way as a one-time order. Later deliveries are refunded if they arrive damaged or wrong. You can skip a delivery, pause or cancel at any time from your account, and if you cancel before your next billing date you won't be charged again.
Cancelling an order
You can cancel an order at any time until it ships. Once it has shipped, the 30-day guarantee applies instead.
Damaged, wrong or missing items
Please check your order when it arrives. If anything is damaged or wrong, tell us within 7 days of delivery and include a photo, and we'll send a replacement or refund you, whichever is most appropriate. If your parcel hasn't arrived, let us know within 14 days of the expected delivery date. If tracking shows it as delivered, we'll first open a claim with the carrier, as set out in our Shipping Policy.
Payment disputes
If something isn't right, please contact us before contacting your bank or card provider. We can almost always resolve it faster. If a chargeback or payment dispute is opened without contacting us first, the guarantee no longer applies to that order, and we will share our order and communication records with your bank or card provider. If you see an order or subscription you didn't place, contact us and we'll cancel any subscription linked to it. Claims about unauthorized card charges are handled by your card issuer.
How refunds are paid
Approved refunds are paid to the original payment method used for the order, within 10 business days. Your bank or card company may take extra time to post it. If more than 15 business days have passed since we approved your refund, email Support@pawfectheaven.com.
Other information
Gift cards are non-refundable. To keep the guarantee fair for everyone, we may decline a refund where we reasonably believe it is being misused, for example through repeated claims, resale or fraud. The version of this policy in force on the date you placed your order applies to that order.
Business information
PawFectHeaven
Email: Support@pawfectheaven.com
Website: pawfectheaven.com